Your privacy is respected by us. Tandartspraktijk Voordijkshoorn B.V., located in Delft and registered with the Chamber of Commerce under number 27224592, aims to safeguard your privacy as much as possible and will handle the information you provide to us confidentially. When processing personal data, we comply with the applicable laws and regulations in the field of privacy. In this privacy and cookie statement, we inform you about how we handle your data.

 

Categories of Personal Data

By using the website and the services available on it, you leave certain data with us. This also happens in our practice as part of the execution of the treatment agreement. These can be personal data. We only store and use personal data that you provide directly or that are clearly provided to us for processing. This information enables us to communicate with you and deliver our services effectively.

Depending on the service you use, we may collect the following data:

  • Name, Address, and Residence details (NAW);
  • Gender;
  • Email address;
  • Phone number;
  • Information about your general health;
  • The name of your health insurer;
  • The names of your other healthcare providers;
  • Time of your appointment;
  • Payment details;
  • IP address.

 

Legal Basis for Data Processing

We may only process your personal data lawfully if we do so based on a legal basis. We process your personal data because it is necessary for executing the agreement between you and us, as laid down in Article 6(1)(b) of the General Data Protection Regulation (GDPR). Additionally, we may process your personal data for another legitimate interest, such as informing our patients about updates or changes in our services. This basis is laid down in Article 6(1)(f) of the GDPR. We also process data for internal research and quality controls to continuously improve our services and care.

 

Purposes of Data Processing

The personal data collected by us are used for the following purposes:

  • Creating your file;
  • Maintaining your medical file;
  • Scheduling an appointment;
  • Carrying out a treatment;
  • Requesting authorization from your health insurer;
  • Keeping track of preferences indicated by you;
  • Sending newsletters or important information about the practice;
  • Improving our services;
  • Performing other services requested by you.

 

Sharing Your Personal Data with Third Parties

We generally only share your personal data with third parties if you have given explicit consent. Data sharing without your consent occurs only if it is necessary to execute the agreement between you and us or if a legal obligation requires us to do so.

 

 

Retention Periods

We will not retain your data longer than necessary for the purposes described in this privacy and cookie statement, unless required by a legal obligation. For storing your medical records, we adhere to the statutory retention period of fifteen (15) years, as outlined in the Medical Treatment Agreement Act (WGBO). In addition to the WGBO, we also consider retention periods arising from other legislation, if necessary.

Regarding invoices that do not qualify as medical treatment records, such as invoices to/from third parties, the practice retains these for a period of seven (7) years in connection with VAT requirements.

 

Security Measures

To protect your data as effectively as possible, we have implemented appropriate security measures. The practice operates in accordance with the NEN7510 standard for information security. A privacy policy has been established and implemented within the practice.

 

Links to Third-Party Websites (via Hyperlinks)

To assist you, we have included references to third-party websites on our website. Please note that when you visit these websites, the terms of the privacy statements of these third parties apply. We recommend reading the privacy statements of these websites before using them further.

 

The Use of Cookies

For the functionality of our practice website, we use cookies. Cookies are small files that can be automatically stored on or read from the visitor’s device (such as a PC, tablet, or smartphone) when visiting a website. This occurs through the web browser on the device. There are different types of cookies. We use the following types of cookies:

  • Technical cookies: These are technically necessary for optimizing and securing the website. These cannot be disabled.
  • Analytical cookies: To analyze how visitors use our website and implement improvements accordingly. These are stored anonymously (a portion of the IP address is removed).

Cookies from the American company Google are placed on our website as part of its Analytics service. We use this service to track and receive reports on how visitors use the website. We do not use this service for logged-in users. We have not allowed Google to use the obtained Analytics information for other Google services, and we anonymize IP addresses. The information collected by Google is transferred to and stored on servers in the United States. We have entered into a data processing agreement with Google. The information collected by Google is anonymized as much as possible. We have no control over Google’s use of this data or that of third parties. Google may provide this information to third parties if legally required or if third parties process the information on Google’s behalf. Google adheres to privacy principles and is affiliated with the Privacy Shield framework of the U.S. Department of Commerce and the European Commission. For more information about this data processing, you can read Google’s privacy statement.

You can adjust your browser settings regarding cookie usage if desired. You can also manually delete cookies if needed; refer to your browser’s manual for instructions.

 

Your Rights

If you have provided us with personal data, you have various rights that you can exercise. For example, you have the right to access, rectify, and delete your data. You can also request us to transfer your data to you or another party or restrict data processing. Additionally, you are free to object to any processing of your data. Moreover, you can withdraw your consent for data processing at any time.

You can submit your request by sending us an email at privacy@tandartspraktijkvoordijkshoorn.nl, or by contacting us by phone at: 015 – 213 42 75. We strive to respond to your request within 14 working days.

 

Filing a Complaint with the Data Protection Authority

If you are not satisfied with how we handle your data, you can file a complaint with the Data Protection Authority. You can find their contact details here: https://autoriteitpersoonsgegevens.nl/nl/zelf-doen/privacyrechten/klacht-over-gebruik-persoonsgegevens

 

Changes to This Privacy and Cookie Statement

We reserve the right to modify this privacy and cookie statement. These changes will be announced via our practice website. We recommend consulting this statement regularly so that you are aware of any changes.

Our Contact Information

If you have any questions or comments after reading this privacy and cookie statement, please contact us using the details below:

Contact Person: Sabine Nolet (Practice Owner) and/or Meike van Dijk (Practice Owner)
Email: privacy@tandartspraktijkvoordijkshoorn.nl
Phone: 015 – 213 42 75